Help Center

Straight answers to the questions people actually ask. Still stuck? Talk to a human.

For hosts

What does Tableside cost?+
Nothing — Tableside doesn't charge hosts, and there are no platform fees during our launch. You pay your chef directly, and the price you agree to in a proposal is all-in: nothing gets added afterward.
What’s the "From $X / person" on a chef’s profile?+
That's the chef's starting rate — a signal, not a price tag. Your exact price is set in the proposal a chef sends for your specific event, and it's locked once you both confirm.
Can I book a menu directly?+
Not directly — menus show you what a chef cooks and roughly what it costs. To hire, post your event (or invite the chef to it) and they'll respond with a proposal built for your date, guest count, and budget. One flow, no side deals, everything on the record.
Who sees my address?+
Exactly one person: your confirmed chef, and only after you've both committed. Chefs never see your address while browsing or proposing, and our terms bar them from ever photographing, posting, or geotagging your home without your explicit consent.
What happens after I select a proposal?+
Your chef confirms — that locks the agreed terms so they can't drift. Then a private “Plan together” space opens on the event: share your address, kitchen notes, timing, and a day-of phone number, and message each other directly.
Where do my saved chefs live?+
Tap the heart on any chef and they land in three places: the Saved Chefs card on your dashboard, the “♥ Saved” filter on Browse Chefs, and — most usefully — an “Invite your saved chefs” panel on any event you post.

For chefs

How does approval work?+
Every chef is personally reviewed — a real conversation with our founding team, not an algorithm. We verify identity, food-safety certification, insurance (if you carry it), and talk through your experience. While you wait, build your storefront: photos, menus, and availability are what hosts compare. Our standard is public on the Trust & Safety page.
What does "self-reported" mean on my badges?+
It means you told us, and we're honest with hosts about that. Once we've sighted your certificate or insurance documents during review, the marks are upgraded — verification means we checked, and we never imply more than we did.
Do you take a fee?+
No platform fees during launch — hosts pay you directly, in full. When payments move onto the platform later, pricing will stay all-in and you'll always see exactly what you receive before you send a proposal.
Can hosts haggle my price down?+
No. You set your price in each proposal, hosts compare complete proposals — there's no counter-offer machinery and no pressure slider. Their budget is visible up front, so you price it right the first time.
Can other chefs see my proposal?+
Never. Proposals are sealed — only the event's host sees yours. Competitors never see your menu concept or your numbers.
How do I control how far out I’m booked?+
Your booking window (Profile → Availability) sets how far ahead hosts can book you — 1, 3, 6, or 12 months. Dates beyond it show as “not open yet” on your public calendar.
Per-person or total pricing?+
Enter whichever you think in — the proposal form has a toggle and always shows the conversion (“$85 per guest × 18 guests = $1,530 total”) before you send. What the host sees always matches their event's budget format, so proposals compare cleanly.

Booking & proposals

How does the whole loop work?+
Host posts an event → chefs propose (or the host invites specific chefs to propose) → host compares sealed proposals side by side → host selects one → the chef confirms → terms lock, coordination opens, dinner happens.
Can a proposal be changed after it’s sent?+
Chefs can revise before selection — the host always sees the latest version, and history is preserved. After both sides confirm, the terms are locked: what you agreed is what stands.
What if the chef doesn’t confirm after I select them?+
Your other proposals stay open until the chef confirms — selecting doesn't burn your alternatives. If they decline, you're back to your full pool with nothing lost.
What about cancellations?+
The closer the dinner, the more is owed — our full standard, in plain words, is on the Cancellations & Refunds page. If a chef cancels, the host is made whole, always. And before cancelling, try rescheduling: if both sides accept a new date, nothing is forfeited.

Trust, payments & policies

How do payments work right now?+
Directly between host and chef — Tableside doesn't process payments or hold funds yet. Agree on deposit terms in your event's coordination thread. When payments come to the platform, the agreed price stays the final price: taxes and any fees live inside it, never on top.
Are the reviews real?+
Reviews can only come from events that actually happened — there are no purchased placements or invented ratings anywhere on Tableside. A chef with zero reviews is new, not suspicious. Cancellations are recorded separately from reviews, so quality and reliability are two signals you can read independently.
What data do you collect, and who sees it?+
Only what a dinner needs, shared only with who needs it — the five-line summary at the top of our Privacy Policy covers it. We never sell personal information. Ever.
Something went wrong — who do I talk to?+
Contact us — at our size, a founder reads every message, and genuine emergencies are handled person-by-person. You can also email hello@tableside.co directly.

This page grows from real questions — if yours isn't here, ask it and it probably will be soon.